Reference

Terms and Conditions for Using 9flix

These terms set out what you agree to when you open an account and use the 9flix lobby. Access and eligibility depend on your local law and the regions where our services are available — check that you qualify before you proceed.

Account holders onlyEligible regions applybKash · Nagad · RocketOne account per personLocal law governs use
9flix Terms and Conditions for Using 9flix
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

We take account integrity seriously. Every account is tied to a verified identity, and wallet transactions through bKash, Nagad, or Rocket are matched against that verified profile before processing. You can request a copy of your account data or ask us to close your account at any time through support.

Identity Verification

Your account details are verified at sign-up and again when withdrawal amounts cross our review threshold — this protects your wallet from unauthorised access.

Data Retention

We hold your account and transaction records for as long as required under applicable law, then delete or anonymise them on a rolling schedule.

Account Changes

To update your registered name, phone number, or linked wallet, contact support with valid ID — changes are not processed through the lobby settings alone.

Dispute Process

Raise a transaction dispute within 30 days of the relevant activity. We review wallet logs for bKash, Nagad, and Rocket transactions and respond with findings.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you need to raise a terms-related concern, our support team handles account and policy queries directly. Responses cover account status, transaction disputes, and eligibility questions tied to these terms.

Live Chat Open the chat widget from your account dashboard for real-time help with terms queries and account status questions.
Email Support Send detailed terms or dispute queries to our support address — include your account ID for faster handling.
Help Centre Our help centre covers common terms questions including wallet rules, account limits, and what happens when terms are breached.

Common Questions About These Terms

Real questions about how these terms work in practice — covering your account, your wallet, and what to do if something goes wrong.

These terms apply to anyone who opens an account on 9flix. Access depends on your local law and whether our services are available in your eligible region.

We can update the terms, but we will notify you via your registered contact before material changes take effect. Continued account use after that notice counts as acceptance.

Breaches — including duplicate accounts or false sign-up details — can result in account suspension or permanent closure. Wallet balances may be held pending review.

Contact support directly and request account closure. We will confirm your identity, process any eligible wallet balance via your linked bKash, Nagad, or Rocket account, then close it.

Yes. All wallet activity through bKash, Nagad, and Rocket is governed by these terms alongside the payment provider's own conditions. Both sets of rules apply simultaneously.

Send a data request through our support email with your account ID. We will compile your account and transaction records and respond within the timeframe required by applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.